With a $10 billion investment in OpenAI, Microsoft has a vested interest in charging a hefty retail price for its enterprise GenAI offerings such as Copilot.
Conversational Intelligence
Dual Challenges Face GenAI for Self-Service: Unleashing Potential, Navigating Pitfalls
Some companies test the abilities GenAI by simply plugging their self-service chatbot into a large language model (LLM) and opening it up to customers.
A Look at Tab: Local Storage of Conversational Intelligence And Its Implications
The Tab, a wearable device with a built-in microphone, aims to bring the power of Conversational Intelligence into our daily lives.
Invitation for Nominations: 2024 Opus Research Conversational AI Awards
Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.
Applied AI: Accelerating Impact at Customer Service (Webinar)
Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.
Human Intelligence: The Key to Harnessing Generative AI
As Generative AI transforms customer interactions and enterprise operations, human intervention is required to compensate for known shortcomings.
Invoca Simplifies GenAI Implementation at Scale
Signal AI Studio can measure and display the performance of individual promotional campaigns and help with targeting the right callers with the right message at the right time.
2023 Conversational AI Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants
Opus Research’s annual assessment tracking 15 leading solution providers leveraging Conversational AI technologies to deploy voicebots, chatbots, and other conversational assistants.
Views from the NICE Analyst Summit: Introducing the Experience Continuum
One key takeaway from NICE’s recent Analyst Summit in Peru is that an “interactions-centric cloud platform” is foundational to every enterprise’s plan to improve CX and employee engagement in the digital age.
Google Offers Generative AI Solutions to Address Healthcare Challenges
Google Cloud unveiled a suite of features within Vertex AI Search that hold promise for the healthcare and life sciences sectors.