Join Opus Research, SESTEK, and Zorlu Energy to learn how orchestrating AI agents, human teams, backend systems, and workflows actually resolve customer issues.
Webcasts
Beyond AI Agents: Building the CX Control Plane
Join Opus Research and Cyara (June 17th) to talk about the agentic control plane and what it takes to evaluate, govern, and continuously improve AI agents in real CX deployments.
Webinar: Closing the Gap Between AI Pilots – Real Impact in Healthcare
Learn what it takes to evaluate AI strategy, understand what AI looks like at the point of care, and how to scale without scaling headcount.
Webinar: The Buyer Journey Rewired by AI
Opus Research and Invoca explore how Agentic AI is redefining “brand experience” in a world of fractured attention, where loyalty is earned one micro-moment at a time.
Humans in the Loop, Bots on the Clock: Building a Balanced CX Team
Join Opus Research’s Ian Jacobs and CallMiner’s Megan Keup to discover how to evaluate and measure performance across both human and AI agents.
Getting It Right: What AI Agents Actually Mean for Customer Support (Webinar)
Join Opus Research, Observe.AI and SimpleOnline Healthcare to learn how to implement AI Agents successfully in order to ensure long-term business value.
Voice AI Agents Redefine CX: Trends, ROI, and Strategies for 2025
State of Voice AI Webinar Series | Join Opus Research, Cognigy, and Deepgram (May 29th) to learn about trends in voice AI adoption and ways companies are tailoring voice AI to specific industry needs.
Why Voice AI Is Foundational for Enterprise Innovation (Webinar)
Join Opus Research and Deepgram (Thursday, April 24th) as we unveil findings from the “2025 State of Voice AI Report” and learn why voice AI represents a fundamental shift in CX and operational efficiency.
Optimizing the Customer Journey to Improve Revenue Outcomes
Join Opus Research and Invoca (Oct 16) to learn how connecting the buying journey data from click, to call, to conversion drives more revenue and customer lifetime value.
How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)
Identify first-order GenAI concerns and build a successful CX strategy to help you effectively prepare for practical AI customer care implementations.