Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Opus Research Welcomes Ian Jacobs as VP and Lead Analyst
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Zoom Unveils AI Companion 2.0: Advancing the AI-Assisted Workplace
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Optimizing the Customer Journey to Improve Revenue Outcomes
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Salesforce Pushes Forward with Gen AI: Introducing Einstein Service Agent
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Building a Practical GenAI Roadmap to Deliver Smarter CX
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How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)
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United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
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Shaping the Future of Customer Care: Innovative Self-Service
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2024 Conversational Intelligence Intelliview: Leading Solution Providers in AI-Powered Insights
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Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape