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Conversational Intelligence
Five9 Is All In on Genius AI
Five9, a leader in the Contact Center as a Service (CCaaS) market, stays ahead of the curve by making two new products generally available as part of a growing portfolio branded as “Genius AI”.
Costs of Generative AI Continue to Drop, Unlocking New Possibilities
With LLM costs dropping rapidly, contact centers can explore more creative uses of Generative AI and customers can hope to benefit from improved pricing models.
Salesforce Pushes Forward with Gen AI: Introducing Einstein Service Agent
Salesforce’s fully autonomous AI agent represents an important leap for GenAI chatbots and the accelerated adoption of LLMs across business functions.
Building a Practical GenAI Roadmap to Deliver Smarter CX
Introducing a comprehensive self-assessment framework to show how companies like Enghouse Interactive help contact centers develop a tailored roadmap for integrating AI functionalities effectively.
How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)
Identify first-order GenAI concerns and build a successful CX strategy to help you effectively prepare for practical AI customer care implementations.
Verint Defines How to Stand Out in the GenAI Era
In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
Shaping the Future of Customer Care: Innovative Self-Service
This free whitepaper delves into the dynamic landscape of self-service customer care and Conversational AI, exploring the challenges, opportunities, and advancements that define its evolution.
2024 Conversational Intelligence Intelliview: Leading Solution Providers in AI-Powered Insights
Opus Research’s 2024 Conversational Intelligence Intelliview details 18 solution providers’ technology differentiators, business impacts, and future vision for advanced LLMs and Generative AI.