Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.
Conversational Intelligence
Insights and Highlights from Enterprise Connect 2024
One theme at this year’s event was unmistakable: the omnipresence of AI (particularly LLMs) and Generative AI across every session and discussion.
Deadline Extended: Nominations for 2024 Conversational AI Awards
Past Opus Research Conversational AI award winners include Johnson & Johnson, USAA, TELUS, FedEx, Hyatt, and others – deadline extended to March 15th!
Zoho’s AI Blueprint: Balance Model Size for Maximum Affordability
Zoho aims to select the most efficient and cost-effective option for Large Language Models for each specific task.
For Microsoft Copilots, a Funny Thing Happened on the Way to GA (General Availability)
With a $10 billion investment in OpenAI, Microsoft has a vested interest in charging a hefty retail price for its enterprise GenAI offerings such as Copilot.
Dual Challenges Face GenAI for Self-Service: Unleashing Potential, Navigating Pitfalls
Some companies test the abilities GenAI by simply plugging their self-service chatbot into a large language model (LLM) and opening it up to customers.
A Look at Tab: Local Storage of Conversational Intelligence And Its Implications
The Tab, a wearable device with a built-in microphone, aims to bring the power of Conversational Intelligence into our daily lives.
Invitation for Nominations: 2024 Opus Research Conversational AI Awards
Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.
Applied AI: Accelerating Impact at Customer Service (Webinar)
Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.
Human Intelligence: The Key to Harnessing Generative AI
As Generative AI transforms customer interactions and enterprise operations, human intervention is required to compensate for known shortcomings.