In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
Intelligent Authentication
United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape
Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.
Insights and Highlights from Enterprise Connect 2024
One theme at this year’s event was unmistakable: the omnipresence of AI (particularly LLMs) and Generative AI across every session and discussion.
Deadline Extended: Nominations for 2024 Conversational AI Awards
Past Opus Research Conversational AI award winners include Johnson & Johnson, USAA, TELUS, FedEx, Hyatt, and others – deadline extended to March 15th!
Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
Join Opus Research, SymNex Consulting, and IngenID to gain insights and hear recommendations surrounding factors that ensure successful deployment of voice biometrics.
Invitation for Nominations: 2024 Opus Research Conversational AI Awards
Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.
Applied AI: Accelerating Impact at Customer Service (Webinar)
Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.
Progress Report: Vendor Conferences Provide Mid-Year Snapshot of Conversational Cloud Offerings
As the first half of 2023 came to a close a succession of vendor events provided an opportunity to assess the state of the Conversational Cloud.
Salesforce Introduces Einstein GPT Trust Layer
New Salesforce services act as a safeguard, preventing Generative AI from exhibiting unwanted behavior and ensuring data privacy and security.