An in-depth Opus Research report on the emerging landscape of solution providers helping enterprises monitor and secure their GenAI applications, including executive resources to make informed AI decisions and take appropriate actions.
Intelligent Authentication
Opus Research Welcomes Ian Jacobs as VP and Lead Analyst
Previously at Forrester, Jacobs has been at the forefront of research on conversational AI, covering the technology and its applications in customer service since 2005.
Navigating a Future of Automation: Strategic Insights from NICE’s Analyst Summit 2024
NICE executives presented their vision for CX automation at the NICE Analyst Summit 2024, where they showcased new features of the CXOne Mpower suite that boost human-free workflows.
Verint Defines How to Stand Out in the GenAI Era
In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape
Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.
Insights and Highlights from Enterprise Connect 2024
One theme at this year’s event was unmistakable: the omnipresence of AI (particularly LLMs) and Generative AI across every session and discussion.
Deadline Extended: Nominations for 2024 Conversational AI Awards
Past Opus Research Conversational AI award winners include Johnson & Johnson, USAA, TELUS, FedEx, Hyatt, and others – deadline extended to March 15th!
Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
Join Opus Research, SymNex Consulting, and IngenID to gain insights and hear recommendations surrounding factors that ensure successful deployment of voice biometrics.
Invitation for Nominations: 2024 Opus Research Conversational AI Awards
Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.