Most CX organizations have figured out how to launch an AI agent. The harder question, and the one keeping business and operations leaders up at night, is what happens when there are ten of them. Or fifty. How do they coordinate? Who sets the rules? And how do you know, day to day, whether any of them are actually doing what you intended?

Join Opus Research and Cyara on June 17th for a working session on the agentic control plane. Learn how governance, evaluation, and policy layers that sit above your AI agents keep multi-agent CX environments accountable, observable, and improvable.

We’ll walk through Opus Research’s five-layer control plane model, then go deeper on the two layers doing the heaviest lifting in production today: evaluation and policy.

Topics include:

• Why traditional QA and testing approaches break down in multi-agent environments
• How to design evaluation frameworks that work across agents, channels, and use cases
• Setting policy guardrails that scale without slowing innovation
• What “trusted CX automation” actually looks like in practice

Register for this free webinar below or directly at BrightTalk

Register for this free webinar below or directly at BrightTalk

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Intelligent Authentication, Articles