As AI voicebots and automation play an increasingly active role in customer interactions, one thing is clear: success still depends on human guidance.
Join Opus Research’s VP and Lead Analyst Ian Jacobs and Megan Keup, Product Marketing Manager with CallMiner, for an in-depth discussion (Thursday, August 21st) to discover how to evaluate and measure performance across both human and AI agents. You’ll learn:
- How to keep humans meaningfully in the loop
- Ways to evaluate AI and human agents side-by-side
- Why aligning automation with coaching and quality programs improves CX
Bots may not take coffee breaks—but they still need coaching. Discover how to build a more intelligent, accountable customer service operation.
Register for this free webinar (Aug 21st) below or directly at BrightTalk
Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Intelligent Authentication, Articles
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