Opus Research and Gridspace provide practical guidance for organizations considering AI voice agent deployments and how to establish critical trust and safety concerns surrounding AI voice agents.
Sesame’s new Conversational Speech Model represents a possible shift toward more human-like voices for Voice AI systems.
AI Agents are becoming an integral part of digital interactions, but are our websites truly accessible to them? Just like humans need clear navigation and semantic structure, AI needs well-organized content to function effectively.
Superdial, a voice AI startup, recently provided insights into its technology stack and the frameworks and tools underlying its healthcare-focused voice bots.
Zoho’s analyst event highlighted its enterprise focus, CEO transition, AI-driven Zia Agents, a low-code Agent Studio, and a partner-friendly AI marketplace.
Reasoning LLMs, such as Deepseek R1, could find meaningful applications in CX, particularly for complex problem-solving and high-value use cases.
Advancements in reasoning models and memory-enhanced architectures like DeepSeek-R1 and Titans could eventually improve customer experience, enabling smarter, more adaptive, and highly intuitive interactions.
Cisco announced the release of their new Cisco AI Defense solution aimed at aiding enterprises in securing their generative AI applications.
What does Microsoft CEO Satya Nadella’s recent prediction of the demise of enterprise SaaS software portend for CCaaS?
The acquisitions intensify pressure among AI insights companies and conversational analytics vendors as they look to differentiate or seek to be acquired themselves.