Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | [email protected]
T | @Talks2Bots
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Amazon Q: Enhancing Workplace Productivity with Expanded Capabilities
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Talkdesk’s Three-Pillar Strategy for Differentiating in the CCaaS Market
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Exploring Cognigy’s Agentic AI Platform: The Shift to Prompt-Based Assistants
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Exploring Microsoft’s New Magentic-One Framework: A Flexible Agentic System for Complex Enterprise Tasks
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InstructLab and RAG: A New Oppportunity for Enterprise AI with IBM’s Granite Models
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Navigating a Future of Automation: Strategic Insights from NICE’s Analyst Summit 2024
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How Invoca’s PreSense Enables Smarter Routing and Improved Conversion Rates
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Open AI’s Realtime API: A Disruptor for Customer Self-Service?
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Verint’s Engage 2024 Reveals the Practical Power of GenAI
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Vonage Plays to its Strengths (APIs and GenAI) with Recent Partnerships