Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | astapleton@opusresearch.net
T | @Talks2Bots
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The AI AGENT Act Assumes One Future for AI Agents. What If We Get Another?
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Claude Tag Offers a Glimpse Into the Next Generation of Human AI Collaboration
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Microsoft Build 2026 Highlights a New Phase for Conversational AI
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OpenAI Workspace Agents and the Expanding Toolkit for CX Intelligence
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Claude Managed Agents and the Parts of CX Automation That Shouldn’t Last
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Oracle’s Service Manager Workspace Hints at an AI Control Layer for Service Operations
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Intercom’s Fin Apex raises the bar for AI CX vendors
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Agentic Shopping Gets Wired
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From Customer Service to Customer Operations
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Model-Proofing Your Agentic Investment









