Last week, I attended Config 2025, the user conference of design industry darling Figma. At the surprisingly huge event, thousands of designers, developers, and product thinkers gathered to explore the future of collaborative design. This year’s event was Figma’s largest… Read More ›
OpenAI’s GPT-4.1 improves instruction-following—pushing language models closer to reliable, end-to-end task execution.
Join Opus Research and Deepgram (Thursday, April 24th) as we unveil findings from the “2025 State of Voice AI Report” and learn why voice AI represents a fundamental shift in CX and operational efficiency.
Zendesk Resolution Platform leverages advanced AI capabilities to prioritize actual issue resolution over mere interaction handling, potentially redefining industry standards and inspiring others to do the same.
Medallia’s vision involves integrating omnichannel insights—spanning digital behavior, chat logs, call transcripts, reviews, operational data, and more—to create a holistic view of the customer journey.
Enterprise Connect 2025 featured announcements from CX solution providers with an emphasis on practical AI solutions.
OpenAI released new models for automatic speech recognition (ASR) and text-to-speech (TTS) with enhanced performance and affordability.
Cognigy hosted its Nexus 2025 summit, where the company showcased generative AI innovations alongside compelling real-world customer success stories.
Opus Research and Gridspace provide practical guidance for organizations considering AI voice agent deployments and how to establish critical trust and safety concerns surrounding AI voice agents.
Sesame’s new Conversational Speech Model represents a possible shift toward more human-like voices for Voice AI systems.