NICE executives presented their vision for CX automation at the NICE Analyst Summit 2024, where they showcased new features of the CXOne Mpower suite that boost human-free workflows.
AI Companion 2.0 represents an interesting leap forward in AI integration across Zoom’s ecosystem and the potential of predictive, autonomous assistance.
Customer intelligence tools, used by DIRECTV and MoneySolver, enable remarkable improvement in conversion rates for sales agents and smarter call routing.
The powerful Realtime API tool enables building sophisticated self-service voice applications advancing the state of the art in Conversational AI.
At their customer event in Orlando, Verint introduces AI-powered bots for knowledge automation and analytics to drive real business outcomes.
It’s been 44 years since I started my first job as a technology analyst…Now that technology is harnessed, conversational, and democratized, my work is done.
Partnerships with SAP and Salesforce showcase Vonage’s arsenal of features and function have impact up-and-down today’s technology solution stack.
Parloa’s AMP Studio provides a user-friendly interface for business designers to craft agent personas using natural language, defining the agent’s role, tone, and behavior when engaging with customers.
Zoho Analytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas.
What’s truly remarkable about this new generation of CX startups is that none of them would be possible without the magic of large language models (LLMs) and natural language prompts.