Join Opus Research and USAN to look past per-token pricing and find out what it really costs to resolve a customer conversation with agentic voice AI, and how to forecast that cost at scale.
Fraud prevention and identity company Forter is seeing a sharp rise in purchases made by AI agents across its network. For merchants, that means agentic commerce may already be arriving, whether they planned for it or not.
Five9’s new leadership team is betting that conversation data and an open, neutral interaction layer will matter more than owning every AI agent in the stack.
Personal agents will know more about us than any service before them, so it matters who’s paying the company behind them.
Fin gives Salesforce a faster, self-service route to customer-service AI, while Agentforce Contact Center brings voice, digital channels, and AI context onto a common platform.
Amazon’s move to block Meta’s Muse shows how quickly personal AI agents are running into retail’s walled gardens.
Dreamforce 2026 showed a fast-maturing Agentforce whose reach in CX will depend on coordination, CCaaS, and workforce design.
Typewise and NiCE Cognigy show how implementation expertise is becoming a software feature, potentially changing what “no-code” really means.
AI platforms get chosen on their best day and judged on their worst. Opus Research lays out the five durability dimensions CX leaders should pressure-test, with healthcare as the hardest proving ground.
As AI agents spread across channels and business units, Opus Research explores how brands can govern them as a distributed workforce.