Recent Posts - page 2
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Parsing Mpower: NICE’s Integrated “CX AI” Offering
NICE flipped the script when it announced general availability of CXOne Mpower,an elegant integration of products, features and functions already available under the CXOne and Enlighten brands.
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Beyond the Hype: Zoho’s Focused Approach to AI Integration
Instead of making a big splash to announce Generative AI capabilities for the sake of press and competition, Zoho has been quietly and efficiently integrating AI into all their products.
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Micosoft’s Latest Dynamics Contact Center Build puts Copilot First
Microsoft is correct to make GenAI the core of a differentiated CCaaS offering. It is a newcomer to CCaaS, yet it has spent more than a decade establishing its bonafides in Conversational AI (the precursor to GenAI).
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Welcome to The AI Arcade: Introducing Genesys AI Experience Tokens
Genesys’ AI Experience comes with pricing and packaging parameters that answer the LLM Conundrum.
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How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)
Identify first-order GenAI concerns and build a successful CX strategy to help you effectively prepare for practical AI customer care implementations.
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Verint Defines How to Stand Out in the GenAI Era
In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
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A Rising Tide Raises All (Voice) Bots
Developers of voice assistants are accelerating efforts to popularize GenAI-informed services.
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Salesforce Unified Knowledge: Zoomin Partnership to Power GenAI with Robust Data Integration
Salesforce’s recent announcement of the Unified Knowledge product, available in partnership with Zoomin, reveals their strategy for helping their customers streamline the utilization of corporate data across their platforms.
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United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
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Amazon Q Update: Connecting with Amazon Connect
During a recent demonstration at Amazon’s Contact Center Day, Amazon spokespeople showcased how Amazon Q integrates with Amazon Connect.