Recent Posts - page 2
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Zoho Analytics: GenAI Solves BI’s Big Challenges
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CX AI Startups: Something Old x Something New
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Optimizing the Customer Journey to Improve Revenue Outcomes
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GenAI: Cure for the Common CX Doom Loop
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From IVR to AI-VR; It’s a Done Deal
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Interactions Takes “Task Orchestration” to Task
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Five9 Is All In on Genius AI
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Costs of Generative AI Continue to Drop, Unlocking New Possibilities
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Ask Yourself: “Am I Wiretapping Calls With My Own Customers?”
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Salesforce Pushes Forward with Gen AI: Introducing Einstein Service Agent