At WebexOne in Austin, Texas, October 5–8, 2026, Cisco announced Dialog, a new software layer for its Webex AI Agent platform designed to extend customer service AI beyond individual conversations. Dialog maintains customer context and coordinates work across AI agents,… Read More ›
Walmart’s planned Agent Gateway offers a glimpse of shopping through personal agents, with clear permissions and purchasing controls.
Personal agents could increase demand on contact centers. NiCE’s recent Analyst Summit explored the challenges and how companies can prepare.
New Opus Research report traces agentic commerce back to its conversational roots and maps who the agent works for, how much authority it holds, and what brands need to build now.
One year after acquiring Cognigy, NiCE showed analysts in Maui that it has largely delivered on its integration promises. The harder test now is helping enterprises govern and operate AI agents at scale, not building them.
Join Opus Research and USAN to look past per-token pricing and find out what it really costs to resolve a customer conversation with agentic voice AI, and how to forecast that cost at scale.
Fraud prevention and identity company Forter is seeing a sharp rise in purchases made by AI agents across its network. For merchants, that means agentic commerce may already be arriving, whether they planned for it or not.
Five9’s new leadership team is betting that conversation data and an open, neutral interaction layer will matter more than owning every AI agent in the stack.
Personal agents will know more about us than any service before them, so it matters who’s paying the company behind them.
Fin gives Salesforce a faster, self-service route to customer-service AI, while Agentforce Contact Center brings voice, digital channels, and AI context onto a common platform.