Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics, is a communications industry analyst and strategic consultant focused on the CX, EX, and AI markets. McGee-Smith Analytics works with companies ranging from the Fortune 100 to startups on assessing the competitive environment for communications products and services, including product assessment, sales force training, and content creation.

Sheila has spent more than 40 years in the communications industry, including 10 years as an industry analyst with The PELORUS Group prior to founding McGee-Smith Analytics in 2000. Earlier in her career, she held sales management, market research, and product management positions at AT&T, Timeplex, and Dun & Bradstreet.

Her views on the CX and AI markets appeared regularly on No Jitter, a media outlet that provided daily commentary and analysis of the enterprise communications and customer experience markets, until the publication ceased operations in September 2026. Follow her on LinkedIn