Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | [email protected]
T | @Talks2Bots
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From Voice-First to GenAI-First: Parloa Unveils its AI Agent Lifecycle Platform
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CX AI Startups: Something Old x Something New
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Five9 Is All In on Genius AI
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Costs of Generative AI Continue to Drop, Unlocking New Possibilities
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GenAI Hype Fatigue: Don’t Fall for It
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Beyond the Hype: Zoho’s Focused Approach to AI Integration
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Verint Defines How to Stand Out in the GenAI Era
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Salesforce Unified Knowledge: Zoomin Partnership to Power GenAI with Robust Data Integration
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Amazon Q Update: Connecting with Amazon Connect
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Gauge Your Position on the GenAI Continuum
As a contact center professional, it’s likely your company is somewhere in the process of evaluating or implementing Generative AI capabilities. Large Language Models (LLMs) fall under the broader umbrella of Generative AI. This classification emphasizes an LLM’s capability to… Read More ›