Invoca unveiled “AI-powered features” that support use cases that have positive impact on customer experience while streamlining processes with direct impact on a company’s bottom line.
Intelligent Authentication
2023 Global Survey: State of Intelligent Authentication and Contact Center Security
This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
A rapidly evolving threat landscape including Deepfakes and Synthetic Voice can take advantage of security holes within business organizations (Webinar | April 18)
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
Latest Release of Zoho Desk Balances Chatbots and Live Agent in Blended Conversations
The latest release of Zoho Desk distinguishes itself by supporting conversations between enterprises and their customers that move effortlessly from bots to humans… and back again.
ValidSoft’s See-Say Provides Guaranteed Identity in the Zero Trust Era
See-Say combines voice biometrics and speech recognition with encrypted delivery in order to provide a low-friction, speedy, identity verification system.
Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
Join Opus Research and your professional peers (New Orleans, Nov 10-11) for important conversations and timely presentations on how Conversational AI, automation, and digital technologies are transforming customer experiences.
Webinar: “No Guaranteed Identity, No Zero Trust!”
In this webinar with ValidSoft, learn how the recent high-profile Lapsus$ attack has made it abundantly clear that zero-trust must start with guaranteeing a user’s identity.
On AI’s Non-Conundrum Conundrum
Attempting to resolve the question of whether or not we should build AI and what regulations ensure safety when this technology is fully unleashed upon humankind?
How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.