Rather than viewing Microsoft’s abandonment of the market for contact center voice authentication as merely a technology migration, organizations should use the inevitable transition as a strategic opportunity.
Intelligent Authentication
From the Ground Up: Zoho’s Bold Steps in AI
Opus Research chats with Ram Ramamoorthy, Zoho’s Head of AI, about how their newly launched, homebuilt LLM enables advanced AI capabilities, including AI Agent Studio and automated speech recognition.
Your New Contact Center Co-Worker? AI. Your New Job? More Human Than Ever.
The latest Opus Research report examines how there is clear evidence that AI is generating new kinds of jobs in the contact center. Not in some hazy five-years-out future. Right now.
Humans in the Loop, Bots on the Clock: Building a Balanced CX Team
Join Opus Research’s Ian Jacobs and CallMiner’s Megan Keup to discover how to evaluate and measure performance across both human and AI agents.
From Imitation to Exploitation: Tackling Deepfake Audio Risks in Voice Security
Voice deepfakes are becoming increasingly sophisticated, capable of replicating tone and cadence, creating an urgent need for organizations to adopt AI-driven security and authentication.
NICE’s Acquisition of Cognigy: The Future is Now for AI in CX
The intended acquisition of Cognigy by NiCE shook the CX and CCaaS world. NiCE has dominated the landscape for CX platform solutions, while Cognigy has earned a reputation as a leader in conversational AI.
Getting It Right: What AI Agents Actually Mean for Customer Support (Webinar)
Join Opus Research, Observe.AI and SimpleOnline Healthcare to learn how to implement AI Agents successfully in order to ensure long-term business value.
Beyond the Basics: How AI Is Transforming B2B Sales at TP
Discover how TP is putting AI to work, spotlighting innovative ways sales experts are driving smarter, faster outcomes for partners and clients.
Voice AI Agents Redefine CX: Trends, ROI, and Strategies for 2025
State of Voice AI Webinar Series | Join Opus Research, Cognigy, and Deepgram (May 29th) to learn about trends in voice AI adoption and ways companies are tailoring voice AI to specific industry needs.
Why Voice AI Is Foundational for Enterprise Innovation (Webinar)
Join Opus Research and Deepgram (Thursday, April 24th) as we unveil findings from the “2025 State of Voice AI Report” and learn why voice AI represents a fundamental shift in CX and operational efficiency.