Signal AI Studio can measure and display the performance of individual promotional campaigns and help with targeting the right callers with the right message at the right time.
Conversational Intelligence
2023 Conversational AI Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants
Opus Research’s annual assessment tracking 15 leading solution providers leveraging Conversational AI technologies to deploy voicebots, chatbots, and other conversational assistants.
Views from the NICE Analyst Summit: Introducing the Experience Continuum
One key takeaway from NICE’s recent Analyst Summit in Peru is that an “interactions-centric cloud platform” is foundational to every enterprise’s plan to improve CX and employee engagement in the digital age.
Google Offers Generative AI Solutions to Address Healthcare Challenges
Google Cloud unveiled a suite of features within Vertex AI Search that hold promise for the healthcare and life sciences sectors.
NICE to Acquire LiveVox to Promote Data-Driven Conversational Outbound
LiveVox’s ability to support “proactive, personalized experiences” will enable NICE to capture opportunities in the rapidly transforming world of outbound services.
Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
With Einstein Copilot, Salesforce Brings Generative AI to the Masses
Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.
Agents for Amazon Bedrock Orchestrate a “Bring Your Own LLM” Approach to Intelligent Assistance
AWS launched Agents for Amazon Bedrock to orchestrate a “Bring Your Own LLM” approach to building Enterprise Intelligent Assistants.
Apple GPT Signals Plans For Generative AI in Apple’s Products and Services
One intriguing application of Apple GPT lies in enhancing its legendary AppleCare offering, which provides high-touch customer support.
Progress Report: Vendor Conferences Provide Mid-Year Snapshot of Conversational Cloud Offerings
As the first half of 2023 came to a close a succession of vendor events provided an opportunity to assess the state of the Conversational Cloud.