How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)

Generative AI is a transformative technology poised to redefine the norms of customer service. But contact centers and customer care organizations are struggling to understand and identify ways to employ AI-infused resources and maximize its potential.

Join Derek Top and Amy Stapleton with Opus Research, and Steve Nattress, VP with Enghouse Interactive, (Thursday, June 20, 1pm ET / 10am PT) to learn how AI benefits contact centers, including a how-to, self-assessment framework to help you effectively prepare for specific, practical implementations. Topics include:

  • Defining the core benefits of GenAI to better service customers
  • Considerations for success: new workflows and flexible architectures
  • Identifying first-order concerns, managing expectations, and developing a holistic approach
  • Real-world case studies and practical implementation examples

Secure your spot today to leverage AI for building smarter CX strategy.

Register for this free webinar above or directly at BrightTalk

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