Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
Webcasts
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
A live, interactive breakdown of solution providers who are actively deploying technologies that improve enterprise security and customer experiences with intelligent authentication and fraud prevention.
Webinar: “Getting Technical with Enterprise Voice Deployments”
In the second part of our “Strategies to Enable Voice for Chatbots” webinar series, Dan Miller and Scott Baker from Opus Research, and Livio Pugliese from PhoneMyBot discuss the technical requirements for adding voice to chatbot solutions. Join us for… Read More ›
Webinar: “Strategies to Enable Voice for Chatbots – Integrating Voice into Omnichannel Bot Solutions”
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)
Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
Webinar: “Making Bots Both Affective and Effective”
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?