A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
Webcasts
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)
Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
Webinar: “Making Bots Both Affective and Effective”
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.