Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Webcasts
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.
Webinar: Action Plan for ASR – Applications for Conversational Intelligence
Businesses are just scratching the surface when it comes to employing the insights derived from speedy, accurate automated speech recognition. Learn more about real-world ASR applications.
Webinar: “Delivering Business Value with Automated Speech Recognition”
Exclusive data from a global survey of 400 business decision-makers examines the emerging business opportunities of speech recognition technologies.
Webinar: “Hiding in Plain Sight: How to Infuse AI Into Your IVR”
How to train IVRs, the workhorse of automated self-service, to be the cornerstone of your company’s Conversational AI strategy.
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
The Commercial Case for Intelligent Authentication
This next installment of the “The Business of Intelligent Authentication” video series delves into the real-world realities in developing the commercial case for customer authentication and fraud prevention.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.