The buyer journey is no longer a straight line. It’s a living system—reconstructed in real time through chat threads, asynchronous exchanges, and smart automation. Customers now move faster than many brands can adapt. The handshake has become a click; the phone call, a message written between errands.

In high-touch sectors (home services, healthcare, education, retail) the rules have changed. What once distinguished great service was human rapport. Today, that advantage hinges on how well your AI can think, remember, and act like your best employee, at scale.

Join Opus Research and Invoca (Wednesday, Nov. 12th) for a live, interactive webinar to examine how Agentic AI reshapes brand experience amid fractured attention spans and fluid decision cycles. The discussion spans why traditional automation fell short and how new AI agents can bridge the empathy gap. Learn how a hybrid architecture that blends perception, reasoning, reflection, and human handoff can design journeys that feel less transactional and more intelligent.

Agentic AI doesn’t replace humans, it extends a brand’s intelligence into moments humans can’t reach. In this new marketplace of micro-moments, loyalty is earned not through repetition, but through relevance.

Register for this free webinar (Nov 12th) below or directly at BrightTalk

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