Intelligent Authentication Conference London 2016 – Agenda & Presentations

By Derek Top on May 4, 2016

Intelligent Authentication Conference London 2016 brought together executives and decision-makers to learn how simple, trusted digital commerce using multi-modal biometrics and seamless identity & verification strategies can provide secure, personalized services for customers.

This unique event was co-located with the Intelligent Assistants Conference, April 26-27 at the Grosvenor House in London, and featured interactive panel discussions and real-world case studies showcasing how intelligent authentication, combined with intelligent virtual assistance, can build customer loyalty and create an engaging customer experience.

Below please find featured presentations of the core technology platforms and customer case studies from the likes of USAA, MasterCard, Nuance, Dimension Data & AGNITIO, NICE, and RSA.

[Note: Opus Research will be releasing videos of each session in the coming weeks. For more information about future events, please contact Pete Headrick, [email protected], +1-415-904-7666]

Tuesday, April 26, 2016

1:15 PM – 2:00 PM
Opening Keynote: The Fourth Industrial Revolution
How Intelligent Assistants and Authentication are being combined in the Fourth Industrial revolution to create a new neural network all over the world replacing the browser and search. These intelligent agents will talk to each other, but who are they working for … an Orwellian world or a world where you are in control? Chatbots could become as annoying as pop-up ads if they are too simple and narrowly applied within industries or business silos, eventually becoming no better than an app.
Speaker: Geraldine McBride, Founder & CEO, MyWave
View Presentation

2:00 PM – 2:30 PM
Role of Security and Simplicity in Identity Verification
With MasterCard preparing for the roll out of MasterCard Identity Check, a multi-factor biometric authentication solution this summer, the Enterprise Security Solutions group will be sharing learnings from engaging around technology and consumer trials of the product. The talk will also consider the role of identity verification as part of a contextually aware multi-layered approach to security in an increasingly connected world.
Speaker: Raghav Malik, Product Advancement, Enterprise Security Solutions, MasterCard

3:00 PM – 3:15 PM
Objectives of IAuth: Simple, Secure and Personal Digital Commerce
Opus Research’s Dan Miller reveals the MarketScape for Intelligent Authentication and describes the interplay between the platforms and systems that support Intelligent Assistants as they support secure, personalized digital commerce across multiple channels.
Speakers:
Dan Miller, Lead Analyst & Founder, Opus Research
View Presentation

3:15 PM – 3:45 PM
Bridging the “Identity Islands” with Continuous and Contextual Identity Assurance
In an omnichannel world we have created “identity Islands” which may have their own requirements, yet can work in harmony to securely transact. Learn how to turn these islands into “Islands of verified attributes” to support Intelligent, continuous and contextual authentication for a frictionless commerce experience.
Speakers:
Angel Grant, Director of Product Marketing, RSA
View Presentation

3:45 PM – 4:30 PM
Mobile Authentication: Maturity and Trends
Intelligent authentication is designed to support digital commerce, primarily through smartphones. What are the trends for mobile authentication to displace hardware, smartcards, passwords? How is mobile authentication meeting the needs for enterprises and financial services in building services around security, location and device-fingerprinting?
Speakers:
Alan Goode, Managing Director, Goode Intelligence
View Presentation
Jesús Aragon, SVP, International Sales & Strategic Relationships, Hoyos Labs
Adrian Kelly, Chief Product Officer, ValidSoft
Andrew Bud, Founder & CEO, iProov

4:30 PM – 5:00 PM
Charging Ahead with IAuth in Financial Services
Whether it’s in a contact center or as part of a suite of collaboration resources and software, IA has the potential to enhance productivity and support efficient collaborations among individuals and customers.
Speaker:Matt Smallman, Director, SymNex Consulting
View Presentation

Wednesday, April 27, 2016

9:00 AM – 9:45 AM
Keynote: “This is Our Moonshot” – The USAA Experience Challenge
Top executives in customer engagement, innovation and emerging technologies at one of the world’s most respected financial services companies, USAA, describe how they provide both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base. They catalog their challenges and invite all to join in defining solutions, software, platforms and protocols that will make large scale, Intelligent Assistance possible.
Speaker: Darrius Jones, AVP Enterprise Innovation, USAA
View Presentation

9:45 AM – 10:15 AM
Voice Authentication Success Stories
A presentation of global customer deployments demonstrating how voice biometrics offers an intuitive and personalized authentication process for customers. Brett Beranek, director of product strategy with Nuance, details real-world case studies of how voice authentication addresses multi-channel, customer service strategies, reduces costs, and meets tangible business objectives.
Speaker: Brett Beranek, Director of Product Strategy, Nuance Communications
View Presentation

10:45 AM – 11:30 AM
Authentication in the Contact Center – Much More than Biometrics
Now that voice biometrics is no longer a futuristic technology, a key challenge is how to get the most of it in the bigger context of contact center authentication. Learn about operationalizing voice biometrics in the contact center environment.
Speaker: Amiram Pinto, Product Manager, NICE Systems
View Presentation

11:30 AM – 12:15 PM
Case Study: Bank Zachodni WBK | Santander Group
Dimension Data Poland has integrated a voice biometrics authentication system in Bank Zachodni WBK (Santander Group). Integrator and customer will share the main drivers and benefits of this implementation of AGNITIO KIVOX technology.
Speakers:
Vicente Furió, Sales and Business Development Manager, AGNITIO
Krzysztof Ducal, Sales Director, Dimension Data Poland
View Presentation

1:30 PM – 2:00 PM
Promoting Personalization with Trusted Commerce
Strong authentication is about much more than information security and access management; it’s about creating the best customer experience by shortening the time it takes to authenticate and establishing trusted links between companies and customers.
Speakers:
Emilio Martínez, CEO, AGNITIO
Roel Spans, Chief Commercial Officer, BioTrust

2:00 PM – 2:30 PM
Authentication in the Age of IoT
Under the Intelligent Assistance banner, computers are there to help, rather than replace individuals. Top platform providers recognize the need to keep people in the digital commerce equation. That means giving control of the conversation to individual prospects or customers, while retaining roles for friends, associates and subject matter experts to contribute their wisdom in the course of self-service activities. Speakers: Chuck Buffum, VP Business Development, Knurld
Tristan Prince , Online Fraud Prevention Specialist, iovation

2:45 PM – 3:15 PM
Achieving Digital Transformation with Intelligent Assistance
A moderated, interactive panel discussion on the opportunities for intelligent self-service in business processes and employee services. What problems do IAs solve for customers (end users) and for the customer experience professionals? What are the challenges facing system integrators and BPOs in selecting services in the critical path for real-time customer care?
Speakers: Lee Beardmore, Vice President, Chief Technology Officer, Capgemini Business Services
David Cunningham, Chief Technology Officer, Atos

3:15 PM – 4:00 PM
How PhonePrinting Reduces Fraud and Impacts CX in the Contact
Recent research by the Financial Fraud Action UK (FFA UK) found that five million frauds occur every year across England and Wales, costing the UK around £24bn, up 92% in the last year. Customer Experience Foundation Chairman Morris Pentel and Pindrop’s Head of EMEA Research Dr. Nick Gaubitch will discuss how phoneprinting, digital footprints and intelligent authentication technologies can help contact centre agents reduce fraud and improve the customer experience.
Speakers:
Nick Gaubitch, Head of EMEA Research, Pindrop
View Presentation
Morris Pentel, Chairman, Customer Experience Foundation
View Presentation

4:00 PM – 4:30 PM
Closing Panel: Future of Secure, Multi-channel Intelligent Assistance
An interactive discussion, welcoming all opinions — will intelligent assistants truly improve customer experience? What are the challenges in delivering seamless identity & verification strategies to provide secure, personalized services for customers?
Speakers: Brett Beranek, Director of Product Strategy, Nuance Communications
Martin Hill-Wilson, Founder, Brainfood Consulting
Matt Smallman, Director, SymNex Consulting
Dan Miller, Lead Analyst & Founder, Opus Research