Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.
AI
Much Ado About Amazon Q
The race for LLM leadership is an expensive proposition, and one that Amazon has elected not to enter. But the introduction of Amazon Q offers Gen AI benefits for both back-office employees and CX via Amazon Connect.
Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
Join Deepgram and Opus Research (webinar, May 31) to learn the fundamental concepts of LLMs and its impact for real-world business approaches for Speech AI.
Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
In a partnership with Five9, the customized solution presents agents real-time caller context data (such as search keywords, web pages, shopping cart items) all gathered prior to answering the call.
Opus Research Announces 2023 Conversational AI Award Winners
This year’s winners of excellence in Conversational AI deployments include: Johnson & Johnson, LBC Express, McKesson, TELUS and Memorial Hermann / Waypoint Healthcare Solutions.
Salesforce and Microsoft Boost Conversational AI in Contact Centers and Enterprise-wide
Salesforce and Microsoft, two giants of cloud-based computing, employ their own branded renditions of #GenerativeAI based on OpenAI’s library or LLMs and generative AI resources.
The Business Value of Leveraging Large Language Models: A Knowbl Example
Knowbl, a Conversational AI specialist whose products and services dramatically reduce the time and effort it takes for a company to build and customize a branded bot, has received seed-round funding from a group led by Vestigo Ventures.
Two More Bricks in the Conversational Intelligence Wall: Uniphore Acquires Red Box and Hexagone
The combined technologies complement Uniphore’s X Platform “fusing” voice and text-based conversational data with visual and tonal metadata to derive insights that foster better customer understanding.
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.