How Voice, Big Data and Machine Learning Are Connecting the Dots for Conversational Commerce

By Derek Top on October 9, 2018 • ( 0 )

What attracted the former CEO of one of the world’s largest enterprise IT infrastructure companies to the world of Speech Analytics, Intelligent Assistance and Conversational Commerce?

In a keynote conversation at last month’s Conversational Commerce Conference in San Francisco (#C3SF2018), John Chambers, former CEO and Chairman with Cisco and current founder & CEO at JC2 Ventures, sat down with Uniphore’s Umesh Sachdev and Opus Research’s lead analyst Dan Miller to talk about how AI technologies are accelerating opportunities — and challenges — for both startups and enterprises alike.

The keynote conversation tracked about how the inflection of AI, speech analytics, real-time processing, and conversational technologies are coming together to deliver real business value for brands and businesses.