What attracted the former CEO of one of the world’s largest enterprise IT infrastructure companies to the world of Speech Analytics, Intelligent Assistance and Conversational Commerce?
In a keynote conversation at last month’s Conversational Commerce Conference in San Francisco (#C3SF2018), John Chambers, former CEO and Chairman with Cisco and current founder & CEO at JC2 Ventures, sat down with Uniphore’s Umesh Sachdev and Opus Research’s lead analyst Dan Miller to talk about how AI technologies are accelerating opportunities — and challenges — for both startups and enterprises alike.
The keynote conversation tracked about how the inflection of AI, speech analytics, real-time processing, and conversational technologies are coming together to deliver real business value for brands and businesses.
Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles, Mobile + Location
Opus Research Report: How AI Is Reshaping CCaaS Spend
Views from Vienna: NICE’s Vision for Success in an AI-First CX Era
NICE’s Acquisition of Cognigy: The Future is Now for AI in CX
Opus Research Welcomes Ian Jacobs as VP and Lead Analyst