Recent Posts - page 4
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Verint Defines How to Stand Out in the GenAI Era
In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
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A Rising Tide Raises All (Voice) Bots
Developers of voice assistants are accelerating efforts to popularize GenAI-informed services.
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Salesforce Unified Knowledge: Zoomin Partnership to Power GenAI with Robust Data Integration
Salesforce’s recent announcement of the Unified Knowledge product, available in partnership with Zoomin, reveals their strategy for helping their customers streamline the utilization of corporate data across their platforms.
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United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
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Amazon Q Update: Connecting with Amazon Connect
During a recent demonstration at Amazon’s Contact Center Day, Amazon spokespeople showcased how Amazon Q integrates with Amazon Connect.
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Shaping the Future of Customer Care: Innovative Self-Service
This free whitepaper delves into the dynamic landscape of self-service customer care and Conversational AI, exploring the challenges, opportunities, and advancements that define its evolution.
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2024 Conversational Intelligence Intelliview: Leading Solution Providers in AI-Powered Insights
Opus Research’s 2024 Conversational Intelligence Intelliview details 18 solution providers’ technology differentiators, business impacts, and future vision for advanced LLMs and Generative AI.
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Gauge Your Position on the GenAI Continuum
As a contact center professional, it’s likely your company is somewhere in the process of evaluating or implementing Generative AI capabilities. Large Language Models (LLMs) fall under the broader umbrella of Generative AI. This classification emphasizes an LLM’s capability to… Read More ›
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My Modest Proposal: A “Gap Year” For GenAI
Giving GenAI its gap year provides “us humans” with additional time to define our own roles and responsibilities vis a vis the new tech.
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Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape
Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.