Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more than 20 years, he has been covering technology innovation and spearheading analysis about how Conversational AI and Conversational Intelligence technologies transform businesses and reshape customer experiences.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc. Prior to Opus Research, he was senior editor and program director at the Trellis Group. There he helped produce the VERGE conference series and wrote about how technology convergence drives innovation for smart energy and sustainability.
Contact: [email protected]
Twitter: @derektop
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Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
Hear how Spectrum Retirement Services leverages Conversational Intelligence to spend smarter and improve ROI on marketing budgets, all while prioritizing the customer.
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Webinar: “Making Bots Better: Leveraging Transformer-Based Solutions”
Join Knowbl and Opus Research to learn how the latest transformer-based, large language models (like ChatGPT) enable enterprises to deliver on the self-service promise of Conversational AI.
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Opus Research Report: “2022 Conversational Intelligence Intelliview”
Evaluating successful Conversational Intelligence initiatives that accelerate sales, enhance employee productivity, optimize marketing campaigns, improve intelligent assistants, and provide a defined competitive advantage.
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Webinar: “Conversational Intelligence: Measurable Results Through Better Listening”
Join Opus Research, GoDaddy, and LivePerson (Dec 6) to learn real-world case studies and detailed high-impact use cases for Conversational Intelligence.
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Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
Join Opus Research and your professional peers (New Orleans, Nov 10-11) for important conversations and timely presentations on how Conversational AI, automation, and digital technologies are transforming customer experiences.
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Webinar: “No Guaranteed Identity, No Zero Trust!”
In this webinar with ValidSoft, learn how the recent high-profile Lapsus$ attack has made it abundantly clear that zero-trust must start with guaranteeing a user’s identity.
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Webinar: “Conversational Intelligence: Empowering Human and Virtual Agents”
Join Gridspace and Opus Research (Sep 28) to learn how successful implementations of Conversational Intelligence are driving incremental revenue, reducing servicing costs, and improving customer experiences.
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Speech as an Accelerant: Speeding Task Completion
While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
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Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.
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Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)
Conversational Cloud Conference goes beyond the AI hype to define specific ways in which today’s solutions providers can help contact centers and businesses enable world-class customer service.