The rise of AI has led to much talk about making voice and chatbots more “conversational.” The technology necessary to deliver on this promise has been around for some time, yet even early adopting enterprises still sport intelligent virtual agents that sound and behave robotically.

Is the technology failing to live up to the hype? Or are the people and practices we have behind it holding Conversational AI back?

At a presentation from Opus Research’s recent Conversational Cloud Conference, Justin Guerra with Five9 explores the very human reasons our “conversational” bots fail to engage customers and offers strategies you can employ today to keep the CX promise.

View this presentation above or directly on YouTube

Categories: Conversational Intelligence, Intelligent Assistants, Articles