Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
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Opus Research Announces 2023 Conversational AI Award Winners
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Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
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The Composable CX Conundrum: Adopting the Right Approach
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Making Bots Better by Leveraging Transformer-Based Solutions
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Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”
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Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
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The Broken Promise of Conversational AI
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Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
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Webinar: “Making Bots Better: Leveraging Transformer-Based Solutions”