Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Deadline Extended: Nominations for 2024 Conversational AI Awards
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Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
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Invitation for Nominations: 2024 Opus Research Conversational AI Awards
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Applied AI: Accelerating Impact at Customer Service (Webinar)
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Human Intelligence: The Key to Harnessing Generative AI
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2023 Conversational AI Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants
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With Einstein Copilot, Salesforce Brings Generative AI to the Masses
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Opus Research Report: “State of Voice 2023”
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Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
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Webinar: “The Inside Story: Factors Propelling Speech AI in 2023”