Medallia’s Experience 2025 conference in Las Vegas started off with an unusual CEO keynote: Mark Bishof, only three months into the role, kicked off the event with what amounted to a corporate mea culpa. Bishof said that Medallia’s customers were… Read More ›
Enterprise Connect 2025 featured announcements from CX solution providers with an emphasis on practical AI solutions.
OpenAI released new models for automatic speech recognition (ASR) and text-to-speech (TTS) with enhanced performance and affordability.
Cognigy hosted its Nexus 2025 summit, where the company showcased generative AI innovations alongside compelling real-world customer success stories.
Opus Research and Gridspace provide practical guidance for organizations considering AI voice agent deployments and how to establish critical trust and safety concerns surrounding AI voice agents.
Sesame’s new Conversational Speech Model represents a possible shift toward more human-like voices for Voice AI systems.
AI Agents are becoming an integral part of digital interactions, but are our websites truly accessible to them? Just like humans need clear navigation and semantic structure, AI needs well-organized content to function effectively.
Superdial, a voice AI startup, recently provided insights into its technology stack and the frameworks and tools underlying its healthcare-focused voice bots.
Zoho’s analyst event highlighted its enterprise focus, CEO transition, AI-driven Zia Agents, a low-code Agent Studio, and a partner-friendly AI marketplace.
Reasoning LLMs, such as Deepseek R1, could find meaningful applications in CX, particularly for complex problem-solving and high-value use cases.