Talkdesk recently hosted an industry analyst summit in Charleston, SC, where they showcased their differentiation strategy, focusing on AI innovation, deep vertical integration, and customer success through value-driven outcomes.
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.
Microsoft asserts the “future of AI is agentic.” As agentic systems evolve, they offer opportunities to enhance efficiency along with the challenge of addressing operational and ethical considerations.
With the rise of proprietary data as a “new asset class” for AI, InstructLab from IBM provide an approach that delivers contextually relevant responses grounded in enterprise-specific knowledge.
Previously at Forrester, Jacobs has been at the forefront of research on conversational AI, covering the technology and its applications in customer service since 2005.
NICE executives presented their vision for CX automation at the NICE Analyst Summit 2024, where they showcased new features of the CXOne Mpower suite that boost human-free workflows.
AI Companion 2.0 represents an interesting leap forward in AI integration across Zoom’s ecosystem and the potential of predictive, autonomous assistance.
Customer intelligence tools, used by DIRECTV and MoneySolver, enable remarkable improvement in conversion rates for sales agents and smarter call routing.
The powerful Realtime API tool enables building sophisticated self-service voice applications advancing the state of the art in Conversational AI.
At their customer event in Orlando, Verint introduces AI-powered bots for knowledge automation and analytics to drive real business outcomes.