Talk to the Web: How NLWeb Opens Conversational Access to Site Content
Microsoft’s new open-source project, NLWeb, aims to enable any website to respond to natural language queries directly and intelligently.
Recent Posts
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Battling ‘Botenfreude’: The Power of People and Policy
In the world of automated customer care, I propose we use the term “botenfreude” to capture the pure joy people feel when they encounter or read of the inevitable failure of a chatbot or voicebot.
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Voice AI Agents Redefine CX: Trends, ROI, and Strategies for 2025
State of Voice AI Webinar Series | Join Opus Research, Cognigy, and Deepgram (May 29th) to learn about trends in voice AI adoption and ways companies are tailoring voice AI to specific industry needs.
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Why Mylow Signals the Next Phase of AI-Powered Self-Service
Lowe’s new Mylow GenAI-powered assistant, developed in partnership with OpenAI, points at the direction retail self-service is heading.
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The Power of Conversation Meets the Art of Design with Figma Make
Figma Make could redefine conversational AI design, enabling rapid, collaborative prototyping that transforms how teams build and test customer experiences.
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Instruction-Following Gets an Upgrade: What GPT-4.1 Means for the Future of Conversational AI
OpenAI’s GPT-4.1 improves instruction-following—pushing language models closer to reliable, end-to-end task execution.
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Why Voice AI Is Foundational for Enterprise Innovation (Webinar)
Join Opus Research and Deepgram (Thursday, April 24th) as we unveil findings from the “2025 State of Voice AI Report” and learn why voice AI represents a fundamental shift in CX and operational efficiency.
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Zendesk Relate: Getting the Job Done with a Resolution Platform
Zendesk Resolution Platform leverages advanced AI capabilities to prioritize actual issue resolution over mere interaction handling, potentially redefining industry standards and inspiring others to do the same.
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Experience Reimagined: Medallia’s Leap into Unstructured Data
Medallia’s vision involves integrating omnichannel insights—spanning digital behavior, chat logs, call transcripts, reviews, operational data, and more—to create a holistic view of the customer journey.
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AI Gets Real: Enterprise Connect 2025 Showcases Measurable Outcomes and Simplified Adoption
Enterprise Connect 2025 featured announcements from CX solution providers with an emphasis on practical AI solutions.