Brainfood’s Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation, recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.
Listen in to the conversation below and hear how hundreds of Intelligent Assistant (IA) implementations are proving genuinely useful for customer service and digital commerce journeys.
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Fascinating topic. I believe everyone will be programming their own armies of bots in the next 5-7 years. It’s going to be very exciting!