A new set of Freshworks AI Agents, targeted for e-commerce, fintech, travel, and logistics, help unify data, free up agent capacity, and let AI handle the repetitive pieces.
AI
NiCE Interactions 2025: Agentic AI, Better Data, and a Whole Lot of Partnership
AI in CX is growing up—now acting, orchestrating, and integrating across systems to deliver real outcomes.
Why Voice AI Is Foundational for Enterprise Innovation (Webinar)
Join Opus Research and Deepgram (Thursday, April 24th) as we unveil findings from the “2025 State of Voice AI Report” and learn why voice AI represents a fundamental shift in CX and operational efficiency.
Zoho’s Texas-Sized Vision: Enterprise Ambitions and AI Innovation
Zoho’s analyst event highlighted its enterprise focus, CEO transition, AI-driven Zia Agents, a low-code Agent Studio, and a partner-friendly AI marketplace.
Conversational Intelligence Consolidation: Verint and Calabrio Make Strategic Acquisitions
The acquisitions intensify pressure among AI insights companies and conversational analytics vendors as they look to differentiate or seek to be acquired themselves.
Exploring Cognigy’s Agentic AI Platform: The Shift to Prompt-Based Assistants
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.
Verint’s Engage 2024 Reveals the Practical Power of GenAI
At their customer event in Orlando, Verint introduces AI-powered bots for knowledge automation and analytics to drive real business outcomes.
Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape
Join experts from Opus Research and Interactions (Tuesday, May 14) to learn how Generative AI optimizes IVA performance and maximizes ROI.
Much Ado About Amazon Q
The race for LLM leadership is an expensive proposition, and one that Amazon has elected not to enter. But the introduction of Amazon Q offers Gen AI benefits for both back-office employees and CX via Amazon Connect.
Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
Join Deepgram and Opus Research (webinar, May 31) to learn the fundamental concepts of LLMs and its impact for real-world business approaches for Speech AI.