In a partnership with Five9, the customized solution presents agents real-time caller context data (such as search keywords, web pages, shopping cart items) all gathered prior to answering the call.
AI
Opus Research Announces 2023 Conversational AI Award Winners
This year’s winners of excellence in Conversational AI deployments include: Johnson & Johnson, LBC Express, McKesson, TELUS and Memorial Hermann / Waypoint Healthcare Solutions.
Salesforce and Microsoft Boost Conversational AI in Contact Centers and Enterprise-wide
Salesforce and Microsoft, two giants of cloud-based computing, employ their own branded renditions of #GenerativeAI based on OpenAI’s library or LLMs and generative AI resources.
The Business Value of Leveraging Large Language Models: A Knowbl Example
Knowbl, a Conversational AI specialist whose products and services dramatically reduce the time and effort it takes for a company to build and customize a branded bot, has received seed-round funding from a group led by Vestigo Ventures.
Two More Bricks in the Conversational Intelligence Wall: Uniphore Acquires Red Box and Hexagone
The combined technologies complement Uniphore’s X Platform “fusing” voice and text-based conversational data with visual and tonal metadata to derive insights that foster better customer understanding.
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.
On DALL·E, the Controversial AI Slot Machine for your Imagination
DALL·E is a powerful example of how humans will explore, interpret, and communicate their imaginations with deeply satisfying and accessible natural language tooling.
The Future of Intelligent Assistance Blends Artificial Intelligence and Human Touch
Recent announcements from Nuance, Genesys, IBM and LivePerson underscore how companies are finding huge benefits in combining artificial intelligence tools and human workers to improve customer service.
IBM Makes Watson Smart on Financial Regulations
With Watson Regulatory Compliance, IBM aims to help compliance professionals wade through massive amounts of financial regulation data using machine learning and the power of intelligent assistance to execute a complex job.