How Talk Talk Group Introduced Intelligent Self-Service to Transform the Customer Experience

By Derek Top on October 21, 2016

Telephone companies are at the vanguard of the transition to mobile, digital commerce and the Internet of Things (IoT). In offering a bevy of services — fixed-line telephony, broadband, mobile and TV content — telcos are challenged by the many disparate platforms, technologies and business operations that are needed to satisfy their customers.

With more then 4 million customers, Talk Talk Group is one of the leading telco brands in the UK and considered one of the most innovative, diversified telecom companies in the world.

In this video presentation from the 2016 Intelligent Assistants Conference San Francisco, Sarah Bramwell, head of customer care with Talk Talk Group, details the telco’s commitment to improving the customer experience by pursuing strategies for intelligent authentication and intelligent self-service.