Intelligent Authentication Conference San Francisco 2016 – Agenda & Presentations

CotkmHsXgAA5MfaIntelligent Authentication Conference San Francisco 2016 brought together executives and decision-makers to learn how simple, trusted digital commerce using multi-modal biometrics and seamless identity & verification strategies can provide secure, personalized services for customers.

This unique event, co-located with the Intelligent Assistants Conference, September 12-13 at the Palace Hotel in San Francisco, and featured interactive panel discussions and real-world case studies showcasing how intelligent authentication, combined with intelligent virtual assistance, can build
customer loyalty and create an engaging customer experience.

Below please find featured presentations of the core technology platforms and customer case studies from the likes of TalkTalk, MasterCard, Nuance, RSA, BioTrust, iovation and us at Opus Research.

[Note: We will be releasing videos of the IBM and TalkTalk sessions in the coming weeks on the Opus Research YouTube channel. For more information about future events, please contact Pete Headrick, [email protected], +1-415-904-7666]

Monday, September 12, 2016

1:15 PM – 2:00 PM
Opening Keynote: The Power of Natural Language Interaction
Customers expect to be able to use their own words to tell businesses and brands exactly what they want. And companies that lack strategies and tactics to hear what their clients say or text over a variety of communications channels are falling behind in the new era of bots, intelligent assistants and conversational commerce.
Speaker: Lawrence Flynn, CEO, Artificial Solutions
View Presentation

2:00 PM – 2:30 PM
Making Intelligent Assistance Secure By Design
Intelligent Assistance calls for support of conversational, omnichannel interactions through a variety of devices. Each of these elements a new threat vector for fraudsters and identity thieves which can be addressed by existing infrastructure for continuous risk-assessment and authentication.
Speaker: Brian Mulligan, Security Product Manager, IBM

3:00 PM – 3:30 PM
New Approaches for Customer Authentication Across Channels
Mastercard’s Identity Check, a multi-factor biometric authentication solution, showcases the role of identity verification as part of a contextually aware multi-layered approach to security in an increasingly connected world.
Speaker: Janet Smith, SVP, Identity Solutions, Mastercard
View Presentation

3:30 PM – 4:00 PM
Bridging the “Identity Islands” with Continuous and Contextual Identity Assurance
In an omnichannel world we have created “identity Islands” which may have their own requirements, yet can work in harmony to securely transact. Learn how to turn these islands into “Islands of verified attributes” to support intelligent, continuous and contextual authentication for a frictionless commerce experience.
Speaker: Kayvan Alikhani, Senior Director of Technology, RSA
View Presentation

4:00 PM – 4:30 PM
Implementing IAuth Solutions: Voice Focus
A survey of operational results and implementation considerations from global deployments of voice biometrics.
Speaker: Brett Beranek, Director of Product Strategy, Nuance Communications
View Presentation

4:30 PM – 5:00 PM
Case Studies in Financial Services
Introducing and implementing IAuth systems in a large financial institution is not trivial. It spans years of planning, tuning, performance testing and other activities that involve teams of execs from multiple business units and technology vendors.
Speaker: Matt Smallman, Director, SymNex Consulting
View Presentation

Tuesday, September 13, 2016

9:00 AM – 9:45 AM
Keynote Panel: Meeting IA’s Tough Challenges – The Implementers’ Dilemmas
The onslaught of thousands of bots, virtual agents and enterprise intelligent assistants is a source of stress for customer experience, marketing, contact center and IT professionals. This panel of practitioners will share the wisdom that comes from recognizing and addressing their options for Intelligent Assistance.
Ty Harmon, Chief of Technology Reconnaissance, 2THEDGE
Michal Cenkl, Head of Innovation and Technology, MITRE Corporation
Edwin van Bommel, Chief Cognitive Officer, IPsoft
Dan Miller, Lead Analyst & Founder, Opus Research

9:45 AM – 10:15 AM
IA and IAuth for the Transformational Telco
Telephone companies are at the vanguard of the transition to mobile, digital commerce and the Internet of Things (IoT). Hear how the head of customer care at TalkTalk, one of the most innovative, diversified telecom companies in the world, pursued strategies for authenticating and assisting its highly diverse customer base.
Speaker: Sarah Bramwell, Head of IVR & Telephony, TalkTalk Group
View Presentation

10:45 AM – 11:30 AM
Trends in Mobile Authentication
Intelligent authentication is designed to support digital commerce, primarily through smartphones. What are the trends for mobile authentication to displace hardware, smartcards, passwords? How is mobile authentication meeting the needs for enterprises and financial services in building services around security, location and device-fingerprinting?
Michael Thelander, Product Marketing Manager, Authentication, iovation
Todd Mozer, Founder & CEO, Sensory, Inc.
Rajiv Dholakia, Vice President, Products, Nok Nok Labs

11:30 AM – 12:00 PM
Interview Ministry of Social Development, New Zealand
A conversation about the opportunities and challenges in implementing authentication strategies for citizen services.
Brent Ludlam, Manager Voice Platform Services, Ministry of Social Development, New Zealand
Dan Miller, Lead Analyst & Founder, Opus Research

12:00 PM – 12:30 PM
Smart Authentication: Game-Changer for Customer Experience
We are living in the age of the connected customer. Customers’ demands anywhere, anytime, personalized service. This must be secure and convenient. Biometrics is the way for smart authentication. But what is a customer willing to offer from a privacy perspective for convenient and secure services? Explore how smart biometric authentication as a game-changer for a secure and convenient customer experience.
Speaker: Roel Spans, Chief Commercial Officer, BioTrust
View Presentation

1:30 PM – 2:00 PM
Building Specifications for Secure Intelligent Assistants
The growth of Intelligent Assistance drives new requirements for ways to authenticate tens of millions of customers as they move from website, to device to brick-and-mortar storefronts. Opus Research will update learnings from real-world implementations and emphasize the power of IAuth for personalized and highly-secure digital commerce.
Speaker: Dan Miller, Lead Analyst & Founder, Opus Research
View Presentation

2:00 PM – 2:30 PM
Promoting Personalization with Trusted Commerce
Strong authentication is about much more than information security and access management; it’s about creating the best customer experience by shortening the time it takes to authenticate and establishing trusted links between companies and customers.


Dave Rich, Industry Executive
Carron Oswald, Digital Financial Services, Ernst & Young
Dan Elvester, Head of Strategic Alliances, Experian

2:45 PM – 3:15 PM
Layered Authentication: Next-generation MFA for a Customer-Centered World
The goals of outstanding customer experience are defining and, in some cases re-defining a layered approach to authentication. In this session, Michael Thelander, with iovation, discusses how risk-awareness and context enable real-time, multi-factor options for authentication, including an early assessment of customer devices can enable layered authentication decisions maintaining the balance between security and usability in an increasingly connected world.
Michael Thelander, Product Marketing Manager, Authentication, iovation
View Presentation

3:30 PM – 4:00 PM
Achieving Digital Transformation with Intelligent Assistance
A discussion on the opportunities for intelligent self-service in business processes, employee and citizen services. What problems do IAs solve for customers (end users) and for the customer experience professionals? What are the challenges facing system integrators and BPOs in selecting services in the critical path for real-time customer care?
Sumeet Vij, Chief Technologist, Booz Allen Hamilton
Anand Sekhar, Director, Automation, KPMG
Priyanka Khaitan, Head of Emerging Technologies, SAP Labs

4:00 PM  –  4:30 PM
Investor Insight: What’s Next for IA & IAuth
A panel discussion on the business opportunities for intelligent self-service, conversational commerce and intelligent authentication.

Phil Libin, Managing Director, General Catalyst
Sarah Guo, Investor, Greylock Partners

4:30 PM – 5:00 PM
Closing Panel: Future of Secure, Multi-channel Intelligent Assistance
An interactive discussion, welcoming all opinions — will intelligent assistants truly improve customer experience? What are the challenges in delivering seamless identity & verification strategies to provide secure, personalized services for customers?
Jen Snell, Vice President, Next IT
Martín Frascaroli, CEO & Founder, Aivo
Phil Gray, EVP, Business Development, Interactions
Mark Hanson, Cognitive Innovation Group, Nuance

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