At the recent Intelligent Assistants Conference London, MyWave’s CEO & founder Geraldine McBride outlines a “Fourth Industrial Revolution,” operating at the intersection of AI, mobile devices and Internet of Things (IoT).
In this keynote presentation, McBride explains the need for customers to take control of their personal data when managing relationships with enterprises and service providers. This opportunity creates technology platforms for hyper-personalized services and new ways of consuming goods in the process.
Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles
Opus Research Report: Why Customer Experience Needs an AI Agent Control Plane
Beyond AI Agents: Building the CX Control Plane
Opus Research Report: How AI Is Reshaping CCaaS Spend
Enterprise Connect 2026: Orchestration, Pricing, and Power Plays