Multi-channel, customer care technology provider TouchCommerce introduces a new self-service offering, TouchAssist, that can deliver conversational, text-based interactions blending automated and live assistance.
intelligent Assistants
New Watson Conversation Service Makes it Simpler to Build an Intelligent Assistant
Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
At Your Service: SnapTravel Launches Emma, a Concierge Bot for Hotel Bookings
By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Emergence of Banking Bots: Kasisto and American Express Target Banking Customers
Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
Expedia’s New Chatbot Represents a First Step in Messaging-Based Intelligent Assistance
By typing a message to @Expedia within Facebook Messenger, the bot immediately responds with an offer to help you find a hotel.
How Swedbank’s Virtual Assistant Benefits Customers and Agents
Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]
LinkedIn Will Bring Richer Context to Cortana in its Role as an Enterprise Intelligent Assistant
Imagine the possibilities if we give Cortana access to our LinkedIn profiles, network of connections, groups and complete set of professional interests.
“This is Our Moonshot” – The USAA Experience Challenge
From 2016 Intelligent Assistants Conference & Intelligent Authentication Conference London: USAA’s Darrius Jones describes how his company provides both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base. [VIDEO]
The “Fourth Industrial Revolution” – Convergence of AI, IA, and IoT
In this keynote presentation from Intelligent Assistants Conference London, Geraldine McBride, CEO of MyWave, explains the need for customers to take control of their personal data when managing relationships with enterprises and service providers.
Announcing Intelligent Assistants & Intelligent Authentication Conferences San Francisco (Sep 12-13)
Call for speakers for executives involved in digital commerce, customer care, emerging technologies, self-service, fraud reduction, chatbots, continuous authentication, strategy & innovation.