Swedbank, one of the Nordics most highly-respected banks, has delivered the first phase of transforming their online web assistant. Swedbank’s virtual assistant is delivering a more human-like, conversational customer experience, benefiting both customers and agents alike.

In this video case study from the 2016 Intelligent Assistants Conference London, Martin Kedbäck, channel owner with Swedbank, explains how the bank’s virtual assistant, provided by Nuance, engages in automated conversations, getting to root problems for customers and helps employees use the intelligent assistant service to deliver next best actions.

Categories: Conversational Intelligence, Intelligent Assistants, Articles

Tags: Nuance, intelligent Assistants, Customer service, Swedbank