Recent Posts - page 40
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Opus Research Series: “Vendors That Matter: ID R&D”
With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.
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Conversational Commerce Prep: Getting Things Right
The Conversational Commerce Conference (C3) is the one industry gathering that will tell-it-like-it-is; balancing real-world experience with informed technology forecasting.
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Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
At OpenWorld this week, Oracle launches an AI voice assistant and unveils plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
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Webinar: “Introducing Visual Speech Recognition”
In this webinar (Sept 17), Opus Research Lead Analyst Dan Miller joins Liopa Co-founder and CEO Liam McQuillan and Fabian Campbell-West (CTO) to discuss how Visual Speech Recognition helps improve voice-first services in real-world situations.
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Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”
Alight Solutions, a provider of human capital solutions to help employees navigate the complexity of health, wealth and HR, recently introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.
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“Hacking” Voiceprints? Little to Fear if You Take Precautions
In the treatment of the BioStar 2 breach, much is made of the irrevocability of biometric data.
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C3 NYC Highlights Use Cases for Conversational Marketing, Intelligent Assistants, Service Automation
With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
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Cisco to Acquire CloudCherry, Placing Emphasis on Continuity
Cisco ups its ante in a high-takes poker game among incumbent providers of Contact Center “platforms” versus insurgent firms with more “open” Contact Center as a Service (CCaaS) offers.
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Twilio’s Roster of New Products Showcased at SIGNAL
The announcements came fast-and-furious at SIGNAL, the annual event that brings together Twilio’s ecosystem of developers, partners and analysts.
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Vonage adds “Voice Over AI” to its Solution Stack
There is poetic justice for Vonage, creator of Voice over IP (VoIP) services, to acquire Over.ai, the company that coined the term “Voice over AI” (VoIA®).