Recent Posts - page 41
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From Voice Search to Google Assistant: One Small Step For Conversational Commerce
Voice Search within the Google App just morphed into Google Assistant, the entity that responds to “Okay Google” on a billion devices around the world.
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ID R&D’s Latest Release Takes On Requirements of the #VoiceFirst World
ID R&D supports zero-effort voice authentication over multiple channels by introducing the latest version of its flagship voice biometric platform, IDVoice.
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Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
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Opus Research Report: “Introducing Visual Speech Recognition”
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
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Uniphore’s New Funding Validates Value of Conversational Service Automation
A group of investors just gave a $38 million vote of confidence in Conversational Service Automation through two tranches of Series C financing in Uniphore Software Systems.
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Kate Does a Lot of Xplainin’ at Genesys Xperience 2019
Genesys Xperience19 was a coming out party for Kate, the digital assistant that Genesys announced almost exactly two years prior.
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Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
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Helpshift Expands Customer Conversational Experiences to Phone Channel
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
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Bank of America’s Intelligent Assistant Erica Helps Guide More Than 7 Million Customers
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.
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Intelligent Authentication Conference 2019 – Agenda & Presentations
Hosted in Munich, the 2019 Intelligent Authentication Conference featured case study presentations from Lloyds Banking, Deutsche Telekom, and Allianz, and in-depth panel discussions from leading industry experts.