Recent Posts - page 41
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Helpshift Expands Customer Conversational Experiences to Phone Channel
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
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Bank of America’s Intelligent Assistant Erica Helps Guide More Than 7 Million Customers
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.
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Intelligent Authentication Conference 2019 – Agenda & Presentations
Hosted in Munich, the 2019 Intelligent Authentication Conference featured case study presentations from Lloyds Banking, Deutsche Telekom, and Allianz, and in-depth panel discussions from leading industry experts.
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Webinar: “Stop Losing Customers: Listen to Them with Speech Analytics”
Opus Research and the Age of Learning discuss how speech analytics can help you listen to the voice of all your customers, and use the insights to guide business decisions.
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Announcing Opus Research’s 2019 Conversational Commerce Conference (NYC | Oct 8)
C3 New York City is designed to help organizations unlock the power of machine learning, natural language processing (NLP), AI & Analytics, conversational marketing, and intelligent assistance technologies.
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Don’t Draw the Wrong Conclusions About Voice Biometrics and HMRC
In spite of what might be called a “technical glitch” around voice biometrics at HMRC, the benefits of simple authentication is driving adoption.
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Google’s CallJoy Updates “AutoAttendant” Features For Small Businesses
Google won’t receive the same blowback for CallJoy as it experienced with Duplex. Today’s callers are accustomed to being greeted by an automated voice.
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Interactions LLC Shares the Secrets of its Success
A day-long analyst summit gave Interactions LLC’s executives a chance to share the secret of their success, their platform and their vision.
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Customer Authentication is Broken and Voice Biometrics Can Help Fix It
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.
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“Leave it to NEVA”: Catchy Promo Captures NICE’s Employee Virtual Assistant
From a Conversational Commerce and Intelligent Assistance perspective, the star of NICE Interactions 2019 was NEVA, an acronym for NICE Employee Virtual Assistant.