Opus Research presents the results from a four-year global tracking survey of contact center decision-maker’s attitudes and experiences about Speech Analytics and related technologies.

Enterprises are deploying Speech Analytics technologies for cost savings and efficiency while constantly expanding integration points beyond the contact center to improve customer experience, promote innovation, enable organizational efficiencies and, ultimately, enhance revenue.

In this free webinar (Tuesday, Nov 19th), Dan Miller, Lead Analyst & Founder, Opus Research, will be joined by Uniphore executives Jafar Syed (Chief Strategy & Growth Officer) and Samith Ramachandran (Head of Products & Technology) to discuss how the business impact of Speech Analytics technologies enable a path to digital transformation and address immediate customer issues.

Register here for the webinar – Tuesday, Nov 19th

Don’t miss this opportunity to learn how adding elements of Artificial Intelligence (NLU, Machine Learning) enables Conversational Service Automation to improve customer experiences and bolster employee productivity.

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles