Recent Posts - page 42
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Webinar: “Stop Losing Customers: Listen to Them with Speech Analytics”
Opus Research and the Age of Learning discuss how speech analytics can help you listen to the voice of all your customers, and use the insights to guide business decisions.
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Announcing Opus Research’s 2019 Conversational Commerce Conference (NYC | Oct 8)
C3 New York City is designed to help organizations unlock the power of machine learning, natural language processing (NLP), AI & Analytics, conversational marketing, and intelligent assistance technologies.
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Don’t Draw the Wrong Conclusions About Voice Biometrics and HMRC
In spite of what might be called a “technical glitch” around voice biometrics at HMRC, the benefits of simple authentication is driving adoption.
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Google’s CallJoy Updates “AutoAttendant” Features For Small Businesses
Google won’t receive the same blowback for CallJoy as it experienced with Duplex. Today’s callers are accustomed to being greeted by an automated voice.
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Interactions LLC Shares the Secrets of its Success
A day-long analyst summit gave Interactions LLC’s executives a chance to share the secret of their success, their platform and their vision.
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Customer Authentication is Broken and Voice Biometrics Can Help Fix It
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.
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“Leave it to NEVA”: Catchy Promo Captures NICE’s Employee Virtual Assistant
From a Conversational Commerce and Intelligent Assistance perspective, the star of NICE Interactions 2019 was NEVA, an acronym for NICE Employee Virtual Assistant.
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Zoho Sets Its Sights on Conversational AI and the Future of Commerce
Intent on creating a one-stop shop for all business technology applications, Zoho releases Commerce Plus — a fully integrated e-commerce platform optimized for content management and dynamic personalization.
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Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How conversational middleware and speech analytics solutions understand the meaning and context of customer conversations to surface business insights.
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Lloyds Bank, Deutsche Telekom to Present Case Studies at the 2019 Intelligent Authentication Conference
The 2019 IAuth Conference (Munich, Germany | June 4) will showcase how intelligent authentication in enterprise voice and digital channels can stop fraudsters and build customer loyalty.