Recent Posts - page 43
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Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
Opus Research presents and analyzes core metrics in the implementation of chatbots and intelligent assistants and introduces emerging performance benchmarks for contact center and customer care operations, employee productivity, and, ultimately, the bottom line.
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Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
Learn how a new category of Speech Analytics solutions integrates machine learning and natural language generation to create dramatic efficiencies, accuracy, cost savings and return on investment.
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Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
As businesses of all sizes investigate how and why to introduce “Conversational AI”, Opus Research and Inference Solutions explain why Natural Language will shape the future of Conversational Commerce.
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IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants
Think 2019 showcased a slew of sessions and topics delving into real-world opportunities of humans and machines working together, namely with IBM’s Watson Assistant.
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Twilio Lures Tropo’s CTO to be Chief Architect for Flex
Opus Research seldom makes note of personnel changes on this site, but the hiring of Jose de Castro as Sr. Architect for Twilio Flex confirms the reality of a new world order for the Communications Platform as a Service (CPaaS)…. Read More ›
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Opus Research Report: “How AI-Based, Zero-Effort Authentication is Changing the Customer Experience”
In this white paper, Ravin Sanjith with Opus Research outlines how voice biometrics-based, “zero-effort authentication” enables intelligent automation, reduced customer effort (no more PINs and passwords), and improved confidence in security.
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Zoho Brings Conversational AI to Full Suite of CRM and Customer Service Products
As a leading provider of business, collaboration, and productivity applications, Zoho has integrated conversational AI capabilities into its suite of products with “Zia,” an intelligence-enabled assistant and analytics engine.
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Opus Research Report: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How the implementation of Conversational AI can deliver pleasant customer experiences, improved agent and supervisor job satisfaction, and higher customer value.
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Avaya’s Innovation Plans Embrace “AI” and Self-Sovereign ID
Avaya Engage 2019 – which attracted over 2,600 users partners, executives and analysts – is in the books. This year featured an upbeat vision for existing customers, partners and integrators to migrate significant amounts of their communications resources to new… Read More ›
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Webinar: Outsmarting Contact Center Fraudsters with Supercharged Voice Biometrics
In this upcoming webinar (February 7, 2019), Opus Research and NICE discuss how the creation of high-quality fraudster watchlists from historical recordings is a revolution in the fight against fraud.