Recent Posts - page 43
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Phonexia Taps Deep Neural Networks to Improve Voice Biometric Performance
Czech-based Phonexia releases its fourth-generation, voice biometrics product (“Deep Embeddings”) using Deep Neural Networks to improve equal error rates (EER) and require less time to identify speakers.
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Opus Research report: “DIY Guide to Chatbots and Virtual Assistants”
New technology platforms are accelerating proliferation of intelligent assistants and chatbots with predictive, cognitive and Natural Language Processing (NLP) resources used to deliver high-quality conversational experiences.
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Enterprise Disconnect: Defining How to AI-Infuse The Contact Center
Enterprise Connect featured particularly noteworthy keynotes and panels as solution providers reflected on the impact of elements of AI on the Contact Center.
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Webinar: “5 Keys to Success with DIY Chatbots & Intelligent Assistants”
Hear practical insights from real-world, successful deployments of chatbots and intelligent assistants that highlight the importance of combining high quality tools with key strategies and approaches that businesses should keep in mind.
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The Genius of Five9’s “Path to AI”
In this post, I discuss how Five9’s approach to supporting its customers and prospects’ efforts to introduce conversational AI differentiates it from the competition.
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Walmart Buys Aspectiva; Proves Less is More for Shopper Assistance
With its acquisition of Machine Learning and Natural Language Processing specialist Aspectiva, Walmart is out to prove that not all data is created equal, especially in the heat of developing Shoppers’ Assistants.
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The “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google
Businesses are moving their “bot strategy” from vision to reality at unprecedented speeds. Now they have help from solution providers with development platforms that fulfill on the promise of applying Machine Learning and Deep Neural Networking to the hard tasks involved.
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Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
Opus Research presents and analyzes core metrics in the implementation of chatbots and intelligent assistants and introduces emerging performance benchmarks for contact center and customer care operations, employee productivity, and, ultimately, the bottom line.
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Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
Learn how a new category of Speech Analytics solutions integrates machine learning and natural language generation to create dramatic efficiencies, accuracy, cost savings and return on investment.
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Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
As businesses of all sizes investigate how and why to introduce “Conversational AI”, Opus Research and Inference Solutions explain why Natural Language will shape the future of Conversational Commerce.