Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service

To better extract the value of customer conversations, many companies are infusing Speech Analytics, Machine Learning and Natural Language Processing into the customer care fabrics. Collectively, these core resources comprise the foundation of Conversational Service Automation, a set of solutions designed to make employees happier and more productive; improve the ROI of marketing programs and product development; and boost customer satisfaction and loyalty.

In August, Opus Research is hosting a free, interactive forum (SF Airport Marriott Waterfront, August 21), to help businesses understand how speech analytics and Conversational AI can deliver operational cost savings and efficiencies improved customer experience, and, ultimately, revenue enhancement. Highlighted at the event will be a presentation of key findings from a global survey of 400 contact center and customer experience decision-makers tracking real-world experience and buying criteria for evaluating and deploying Speech Analytics platforms and services.

Executives with Uniphore, a global Conversational AI company, will join Opus Research, as well as partners and customers, for a deep dive into the numbers and the future trends represented by Speech Analytics and Conversational AI. This event brings together top executives and decision-makers from leading businesses and enterprises in a highly educational and interactive half-day event.

Opus Research’s Forum is free & intended for qualified attendees only — including customers and those interested in deploying speech analytics & conversational service automation technologies within business organizations.

For more information and to register please view the Opus Research Forum website.

Space is limited. Opus Research reserves the right to determine qualified attendee status. For more information, please contact: Pete Headrick, [email protected], +1-415-904-7666

Categories: Conversational Intelligence, Intelligent Assistants, Events, Articles