Recent Posts - page 44
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Webinar: How AI-Based, Zero-Effort Authentication is Changing the Customer Experience
In this on-demand webinar, Ravin Sanjith (Opus Research) and Alexey Khitrov (CEO, ID R&D) will discuss how voice biometrics, combined with AI techniques, can help deliver on the promise of secure, personalized digital self-service.
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Vector Capital’s Acquisition of Aspect Emphasizes Both Customer and Agent Experiences
With more than $100 million of equity capital, Aspect sets its sights on how next-generation contact centers improve customer engagement with conversational, self-service tools and allow agents to focus on higher-value, customer-centric activities.
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Interactions & Next Caller Partner to Beef Up Fraud Reduction Through Intelligent Virtual Assistants
Interactions’ partnership with Next Caller formalizes the layered approach it is taking to strengthen the security of conversations conducted through its IVA.
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Conversational Commerce 2019: From Ego to Production in Record Time
With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
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Data Show How Chatbots Help Businesses Perform Better and Improve Customer Experience
Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
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Five Guiding Principles for Conversational Commerce in 2019
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›
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Verizon Now Offers Pindrop’s Anti-Fraud Services to Cloud Contact Center Customers
Verizon Enterprise Solutions now offers new authentication and anti-fraud protection that employ both authentication and anti-fraud solutions from Pindrop.
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How Chat Analytics Differs from Voice Analytics
Developing analytics for each customer support channel — whether it’s voice, email, chat — help fuel a continuous improvement process that will drive your business toward your desired outcomes.
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Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
Microsoft’s dedication for more sophisticated Conversational AI solutions will help businesses engage conversationally with their prospects, customers and clients.
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M&A Activity Signals a Focus on Data, Machine Learning and Conversations
The common factor among SAP’s acquisition of Qualtrics, Marchex purchase of Telmetrics and Nuance divesting its Digital Imaging business is a focus on customer experience and the value of conversations.