The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support, business value, sales acceleration & operational efficiencies, and transforming digital experiences.

In this paper, Opus Research features Marchex, a public company instrumental in defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.

Dan Miller, Lead Analyst & Founder with Opus Research, outlines use cases that take an adaptive approach to applying both analytics and elements of AI to support, accomplish and quantify targeted business outcomes.

Categories: Conversational Intelligence, White Papers, Intelligent Assistants, Intelligent Authentication, Articles, Mobile + Location