Waterfield Technologies offers the Blueworx IVA Platform, a cost-effective platform to manage self-service resources and conversational virtual assistants at enterprise scale.
White Papers
Opus Research “Vendors That Matter” Series: Zoho
Zoho offers affordable, business-driven, AI-infused applications that integrate with the collaboration, productivity and CRM tools most businesses are already using.
How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
Solution provider Haptik has developed an important new framework (“Intelligence Satisfaction Score”) that measures the effectiveness of successful intelligent virtual assistant conversations.
Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
Real-world use cases that illustrate how to build on the strengths of Conversational AI that support automated virtual assistants and let customers control the way they interact with enterprises.
Opus Research Report: “Positive, Real-World Results for Conversational Assistance”
Opus Research presents results from a survey of those deploying Helpshift solutions validating the business value of messaging and automation in conversational engagements with customers.
Opus Research “Vendors That Matter” Series: Marchex
Opus Research delves into how Marchex is defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.
Opus Research Series: “Vendors That Matter: Discourse.ai”
In this paper, Opus Research outlines how the “Better Bots Faster” movement benefits greatly from Discourse.ai’s technology and approach to high levels of automation.
Opus Research Series: “Vendors That Matter: ID R&D”
With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.
Opus Research Report: “Introducing Visual Speech Recognition”
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
Opus Research report: “DIY Guide to Chatbots and Virtual Assistants”
New technology platforms are accelerating proliferation of intelligent assistants and chatbots with predictive, cognitive and Natural Language Processing (NLP) resources used to deliver high-quality conversational experiences.