In this white paper, Ravin Sanjith with Opus Research outlines how voice biometrics-based, “zero-effort authentication” enables intelligent automation, reduced customer effort (no more PINs and passwords), and improved confidence in security.
White Papers
Opus Research Report: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
How the implementation of Conversational AI can deliver pleasant customer experiences, improved agent and supervisor job satisfaction, and higher customer value.
Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
Opus Research Report: “In the Post-Telephone World, it is all about Conversational Messaging”
Artificial Intelligence (AI) has arrived, and it is here to stay — And with NLP and NLU, AI continues to demonstrate business value, especially with respect to service excellence and customer retention via intelligent conversations.
Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics (Year 3)”
Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Opus Research Report: “How Voice Biometrics Benefits from Deep Neural Networks”
In this white paper, part one of a three-part Opus Research series, Ravin Sanjith discusses how the infusion of Deep Neural Networks in Voice Biometrics is powering an enhanced level of Intelligent Authentication and seamless, secure customer experience.
Opus Research Report: “Executive Survey: Drivers for Deploying Speech Analytics (2017 Edition)”
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
Guidelines for Deploying Mobile Biometrics in Financial Services
In this document, Opus Research notes findings in a joint report from Mastercard and the University of Oxford to suggest ways to suggest simple guidelines for successful implementation of mobile, biometrics security.
Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.