Practical advice for six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an Intelligent Assistance strategy.
Virtual assistants are conditioning individuals to put more trust in conversational technologies and to try new activities and services. In this report, Dan Miller presents how Artificial Solutions’ Teneo Platform delivers a “user-first” intelligent assistant experience that enables businesses to build intelligent natural language applications on any platform, device or language.
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.
In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.